Purpose Develop the ability to communicate with impact and influence in a professional context in order to mobilize, persuade, inspire, collaborate and achieve goals. Customers For leaders and consultants Learning objectives Develop communication techniques and tools to enhance your speech and have an impact. Master influencing communication skills aimed at reaching the audience. Experiment with…
Equip employees to understand their role in managing and maintaining a healthy work environment. The training aims to give them tools to act effectively in conflict situations. We will use the same methods with practical exercises. Learning Objectives Understand the notions of psychological harassment, incivility and obligation of civility. Distinguish the roles and responsibilities of…
Purpose Equip yourself and perfect your skills to interact ethically and easily with clients in order to maximize their satisfaction, collaboration in teams and productivity. Learning Objectives Become aware of the impact of the quality of client service offered on a daily basis. Situate your role with clients and develop interaction strategies that ensure quality…
What is your ability to work in a fast-paced environment? While for some it may be viewed as a stimulus, for others pressure can become a barrier or inhibitor to performance. During this training, participants will become familiar with concrete tools for being effective in a pressured environment and will learn to deal with stress and the unexpected with calm and self-control.
While the context in which we operate is often uncertain, complex and ambiguous, developing an agile mindset has become imperative. How do you adapt to new situations? Faced with the unknown, how do you go from resistance to acceptance? During this short training, discover the tips and tricks to bounce back and react with greater ease in a context of ambiguity.
Goal Set up your hybrid workplace so that you can remain efficient and carry out your role and responsibilities. Learning objectives Identify and implement best practices for a successful return to the office and to ensure optimal performance in hybrid mode. Adapt the way you act and behave when you carry out your responsibilities, and…
Objective Focus on providing close leadership based on the remote or hybrid management mode Learning objectives Quickly understand the importance of adapting your leadership to the needs of your team and the challenges created by distance and the hybrid work mode. Identify and implement various tools that enable you to stay close to your team…
You have been asked to serve as an advisor and you don’t know where to begin: when to be an expert and when to be a facilitator. Excelling in this role demands a clear understanding of what is expected of you and the capacity to create a trusting relationship with the client. To achieve this,…
Every day as a leader, you must face it, adjust to it and quickly determine how to capitalize on opportunities that arise. You must also reflect on your own agile “stance”, and interpersonal skills, and adapt when necessary, as well as determine when and how to step into action (acting instead of reacting).
While focusing on your own real change situations and simulated case studies, you will learn how to get buy-in from your team, and strategically avoid pitfalls, and how to wisely use proven change management techniques aiming at supporting and leading people as they go through change themselves
We are constantly communicating, whether to inform, pass on decisions, influence, encourage action, sell an idea, share a vision or build bonds. Since communication is a strategic issue in organizations, we can’t avoid it: we have to speak in public. With 75% practical exercises, this course will help you become a communicator who makes an impact.
