In house training
Facilitating an Effective Online Meeting
Goal Increasing effectiveness when facilitating online meetings to encourage engagement by participants and achievement of set objectives. Learning objectives Improve facilitation skills by mastering strategies for planning, hosting, and managing productive virtual meetings. Overcome challenges by addressing technical issues, engagement barriers, and group dynamics effectively. Boost collaboration by using tools and techniques to foster active participation and productive discussions. Organization Real-time virtual classroom…
Plus d’informationRecognition as a driver of sustainable performance
Purpose Empower managers to use non-monetary recognition as a driver of sustainable performance. Learning objectives Identify recognition-related work strategies to promote sustainable performance in your team. Acknowledge the value and impact of recognition in developing sustainable performance. Identify personal and organizational barriers to using non-monetary employee and team recognition through reflective activities Identify the best recognition methods for each employee…
Plus d’informationPersuasion and influencing communication
Purpose Develop the ability to communicate with impact and influence in a professional context in order to mobilize, persuade, inspire, collaborate and achieve goals. Customers For leaders and consultants Learning objectives Develop communication techniques and tools to enhance your speech and have an impact. Master influencing communication skills aimed at reaching the audience. Experiment with and learn to use tools…
Plus d’informationCivility in a workplace is non-negociable
Equip employees to understand their role in managing and maintaining a healthy work environment. The training aims to give them tools to act effectively in conflict situations. We will use the same methods with practical exercises. Learning Objectives Understand the notions of psychological harassment, incivility and obligation of civility. Distinguish the roles and responsibilities of the organization, managers and employees….
Plus d’informationEXCEL IN CUSTOMER APPROACH (Internal and external clients)
Purpose Equip yourself and perfect your skills to interact ethically and easily with clients in order to maximize their satisfaction, collaboration in teams and productivity. Learning Objectives Become aware of the impact of the quality of client service offered on a daily basis. Situate your role with clients and develop interaction strategies that ensure quality service. Identify your areas of…
Plus d’informationReinforcing your advisory role
You have been asked to serve as an advisor and you don’t know where to begin: when to be an expert and when to be a facilitator. Excelling in this role demands a clear understanding of what is expected of you and the capacity to create a trusting relationship with the client. To achieve this, we propose a six-step approach…
Plus d’informationAgile Handling of Change
Every day as a leader, you must face it, adjust to it and quickly determine how to capitalize on opportunities that arise. You must also reflect on your own agile “stance”, and interpersonal skills, and adapt when necessary, as well as determine when and how to step into action (acting instead of reacting). While focusing on your own real change…
Plus d’informationImpactuful Communicator
We are constantly communicating, whether to inform, pass on decisions, influence, encourage action, sell an idea, share a vision or build bonds. Since communication is a strategic issue in organizations, we can’t avoid it: we have to speak in public. With 75% practical exercises, this course will help you become a communicator who makes an impact.
Plus d’informationManage your time, attention and team
Goal Strengthen managers’ ability to organize their work, manage their attention and structure their team’s performance to increase day-to-day effectiveness, clarity and collaboration, even in high-pressure environments and with frequent interruptions. Learning objectives Swiftly prioritize and structure their time to reduce work overload, unexpected issues and manage urgent situations. Improve their attention by limiting multitasking, interruptions and information overload. Support hybrid work by adapting management practices,…
Plus d’informationPreventing and Resolving Conflicts
Whether or not your conflicts are avoidable, our conflict prevention and resolution tools support you when you have to tackle problems before the consequences become disastrous. Requests from our clients for tools to manage conflict inspired us to design this very in-depth training course. Our intervention method allows you to tactfully avoid escalation and then focus on the positive to…
Plus d’informationFrom Colleague to Boss
It’s a done deal: you got the promotion you have been dreaming of. How can you develop a clear vision of the challenges demanded by this kind of transition? How can you quickly and efficiently position yourself without sacrificing the relational side of your duties? This two-day course gives you the keys to a smooth transition. Purpose Transition to a…
Plus d’informationEnhancing management skills
The strength of an organization relies, to a great extent, on the quality of its managers. This course allows them to combine the various facets of their role: building a supervisory relationship, instilling a sense of teamwork and helping each person excel, all while achieving the expected results. Purpose To integrate the various facets of your role as a manager…
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