Manage Civility in Work Teams

Manage behaviours in your team: easier said than done!

Purpose

Equip yourself to fully understand your role in managing and maintaining a healthy work environment and to intervene effectively in situations of harassment and incivility.

Learning objectives

• Learn the notions of psychological harassment, incivility andobligation of civility.
• Distinguish the roles and responsibilities of the organization,managers and employees.
• Understand the importance of maintaining quality interpersonalrelationships in the workplace and the primary role of communication.
• Legitimize yourself in your role and effectively manage behaviour ofincivility at work.
• Determine effective ways to intervene with simple and concrete toolswhile recognizing your discomforts and limitations.

Breakdown

The training combines theoretical notions, practical exercises and group discussions.

Content

Morning

• The new world of work
• Legal terms of reference: Employer’s responsibilities
• Organizational culture and the inadequate workplace: Known phenomenon
• How to manage incivility in a work team

Afternoon

• Interpersonal relationships: Theory of two worlds
• Manager’s toolbox
• Case studies
• Training program evaluation